zoya99 Terms and Conditions

1.1 Introduction

These terms and conditions ("Terms") apply to the use of the zoya99 platform and all services under it. By registering on zoya99 or using its services, you are automatically considered to have accepted these Terms. Please read each clause carefully.

In these Terms, "we", "platform", or "zoya99" refers to this website and the organization that operates it. "User", "you", or "member" refers to any person registered on this platform.

1.2 Scope of Application

These Terms apply to all of the following services:

• Online casino games (slots, live casino, table games)
• Sports betting and cricket betting
• Deposit, withdrawal, and payment services
• Bonuses, promotions, and VIP program
• Customer support services

2.1 Age Requirement

To open an account on zoya99 and participate in any gaming or betting activity, the user must be 21 years of age or older only. Creating an account on behalf of a minor or allowing a minor to use an account is strictly prohibited.

We reserve the right to verify age. If the required identification cannot be provided during verification, the account may be suspended.

2.2 Other Eligibility Conditions

• Users must participate on this platform knowingly and voluntarily.
• Any person who is on a self-imposed or authority-imposed exclusion list may not use this platform.
• A user may open only one account.
• The account is for personal use only — it may not be used on behalf of a third party or for commercial purposes.

3.1 Registration Process

To become a member of zoya99, you must provide accurate and complete personal information. If false or incorrect information is provided, we reserve the right to cancel the account and forfeit any deposited funds.

Information provided at registration includes:

• Full name (as per national identity card)
• Date of birth
• Valid mobile number
• Email address
• Details of the preferred payment method

3.2 KYC Verification

In accordance with our security policy, we may at any time request the following documents to verify your identity:

• Photocopy of National ID (NID) or passport
• Recent utility bill or bank statement (for address verification)
• Proof of ownership of the payment method (where applicable)

Withdrawals may be held until the documents are submitted. Normal service resumes once verification is complete.

3.3 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. Do not share this information with any third party. Please notify us of any unauthorized login or misuse of your account.

4.1 Accepted Payment Methods

zoya99 currently supports the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank)

4.2 Deposit Terms

• Minimum deposit amount: ৳300 (for each method).
• Deposits must be made from a payment account registered in your own name.
• Depositing using a third-party account is strictly prohibited.
• Bonuses apply after the deposited amount is reflected in the gaming wallet.

4.3 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: within 1 hour.
• Withdrawals will be sent to the same payment method used for the deposit.
• Bonus funds cannot be withdrawn until the bonus wagering requirement has been met.
• Withdrawals may be held if KYC verification has not been completed.

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. For example:

• Deposit ৳1,000 → ৳2,000 bonus → total balance ৳3,000.
• Deposit ৳6,000 → ৳5,000 bonus → total balance ৳11,000.

The maximum bonus limit is ৳5,000 — no bonus above this amount will apply.

5.2 Wagering Requirements

Before bonus funds can be withdrawn, a 10x wagering requirement must be met. This means every taka received as a bonus must be wagered a total of 10 times.

• If the wagering requirement has not been completed, only an amount equal to the original deposit may be withdrawn.
• Certain games may contribute differently to wagering calculations — contact the support team for details.
• The wagering requirement must be met within 30 days of receiving the bonus.

5.3 Other Promotions

Weekly cashback, re-deposit bonuses, and special tournament offers may have their own terms. The details of each offer are clearly stated on that offer's page. It is advised not to accept any offer without reading its terms.

5.4 VIP Program

zoya99's VIP program has three tiers:

• Bronze: up to 0.3% cashback per week.
• Silver: up to 0.5% cashback per week.
• Gold: up to 0.8% cashback per week.

Based on regular gameplay and activity on the platform, members are promoted to higher tiers step by step. zoya99 reserves the right to change the benefits and terms of each tier.

6.1 General Gaming Rules

All games offered on zoya99 are operated on software from licensed technology providers (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming). The outcome of each game is determined by Random Number Generator (RNG) technology, which is fully impartial and verifiable.

6.2 Betting Limits

Each game has its own minimum and maximum betting limits, which are clearly displayed before the game starts. It is not possible to place bets outside these limits. zoya99 reserves the right to change betting limits under special circumstances.

6.3 Technical Issues

If a game is interrupted mid-way due to a server error, internet disconnection, or other technical issues, zoya99 will make a decision after reviewing the relevant logs. Our decision is final in cases of technical error.

7.1 Strictly Prohibited Activities

Any of the following activities are strictly prohibited and may result in account cancellation and forfeiture of funds:

• Creating or maintaining multiple accounts.
• Registering using a fake, stolen, or another person's identity.
• Placing bets in a deliberate and calculated manner to circumvent bonus terms ("bonus abuse").
• Playing games using automated bots, scripts, or software.
• Colluding with other members to manipulate game outcomes.
• Using the platform for money laundering or any other illegal financial transactions.
• Attempting to hack or alter the platform's software or security systems.

8.1 zoya99's Authority

zoya99 may temporarily suspend or permanently close an account at any time without prior notice for the following reasons:

• Violation of any clause of these Terms.
• Suspicious or fraudulent activity.
• Failure to complete KYC verification.
• Requirements of security and fraud prevention.

8.2 User's Right to Close Account

You may request to close your own account at any time through our support team. It is advised to withdraw all eligible balances before closing your account. Balances from accounts closed due to fraudulent activity will not be returned.

9.1 Our Commitment

zoya99 believes that gaming is a form of entertainment, not a source of income. We encourage all members to play responsibly and provide the necessary tools to support this.

9.2 Self-Control Features

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily close your account for a set period of time.
• Reality Check: Receive gaming time reminders at regular intervals.
• Permanent Exclusion: Permanently close your account if needed.

To activate these features, contact our 24/7 live chat support team. For more details, visit our Responsible Gaming page.

10.1 Data Collection & Use

Your personal information is used only for account management, service improvement, and fulfilling legal obligations. Your data is not sold to third parties.

Our platform uses SSL encryption technology to keep all data secure. To learn more, please read our Privacy Policy page.

10.2 Cookies & Tracking

zoya99 uses cookies to improve service quality and personalize the user experience. By using the platform, you agree to the cookies policy.

11.1 Platform Disclaimer

zoya99 bears no responsibility in the following situations:

• Game losses caused by the user's internet connection being disrupted.
• Issues arising from faults in the user's own device or software.
• Any situation resulting from a temporary service interruption due to technical reasons.
• Delays or errors by third-party payment providers (bKash, Nagad, Rocket, etc.).

11.2 Service Guarantee

zoya99 makes every effort to provide uninterrupted service; however, service may be temporarily unavailable during maintenance, system upgrades, or unforeseen circumstances. Advance notice will be given whenever possible.

12.1 Right to Make Changes

zoya99 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, a notification will be sent to the registered email address or through the platform.

12.2 Continued Use After Changes

If you continue to use the platform after the terms and conditions have been changed, you will be considered to have accepted the new terms. If you do not agree with the new terms, please contact our support team and request that your account be closed.

12.3 Contact

If you have any questions or need clarification about these terms, please contact us:

• 24/7 Live Chat: Chat directly from any page on the platform.
• Email: [email protected]

Our Bengali-speaking support team is always ready to answer your questions.