zoya99's Privacy Policy

When you create an account on zoya99 we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• Preferred currency (Bangladeshi Taka — BDT)

As part of our KYC process the following documents may be collected to ensure secure transactions:

• National ID card (NID) or passport copy
• Proof of address document (utility bill or bank statement)
• Payment method details (bKash, Nagad, Rocket, Upay or bank account number)

When you use our platform certain information is collected automatically:

• IP address and device type
• Browser information and operating system
• Cookie and session data
• Navigation history on the platform
• Login time and date
• Game play history and betting activity

For each financial transaction we record the following information:

• Deposit and withdrawal amounts (in Taka)
• Payment method used
• Transaction date and time (BST)
• Transaction reference number

zoya99 does not sell your personal information to third parties for commercial purposes. However, information may be shared in limited circumstances in the following cases:

• Payment processors: To complete transactions with bKash, Nagad, Rocket, Upay and banking partners
• Game providers: Where applicable for operating game services
• Security services: For fraud detection and prevention
• Legal authorities: In cases of court orders or legal obligations

In the event of a merger, acquisition, or asset transfer involving zoya99's business operations your information may be transferred to the relevant new party. In such circumstances we will notify you in advance and the protections of this Privacy Policy will continue to apply.

Our clear commitment:

• We will not sell your information to advertising companies
• We will not use your information for third-party marketing purposes without your consent
• We will not share sensitive financial information unnecessarily

zoya99 has implemented advanced technical measures to keep your information secure:

• SSL/TLS encryption: All data transfers are encrypted
• Firewall protection: Prevention of unauthorised access
• Two-factor verification: For account security
• Regular security audits: Monitoring for systematic vulnerabilities
• Data encryption: Stored information is kept in an encrypted state

To ensure the security of your account you should:

• Use a strong, unique password
• Not share your login credentials with anyone
• Notify us immediately if you notice any suspicious activity
• Log out after your session on public devices

If a data breach occurs we will take swift action. Affected users will be notified in a timely manner and every effort will be made to restore the security of the information.

You have the right to receive a copy of the personal information held in your zoya99 account. To make this request please contact our support team.

If there is any incorrect or incomplete information in your account you may request that it be corrected. We will update that information as quickly as possible.

If you do not wish to receive our promotional emails or messages you may withdraw that consent at any time. This change can be made from your account settings or through our support team.

You may request to close your zoya99 account at any time. It is recommended that you withdraw any remaining balance and review the applicable terms for any ongoing bonuses or bets before closing your account.

zoya99 reserves the right to update or amend this Privacy Policy at any time. Changes may occur for legal, regulatory, or service-related reasons. For significant changes we will notify you at your registered email address.

The latest version of this Privacy Policy is effective from January 2026. Continued use of our platform after any changes indicates that you have accepted the updated policy.